If you cannot use your license code successfully. Please check the following situations and find the sulotion:
1. This license code has expired.
2. This license code has already been bound to other devices.
-> One license code for one device only, If you want to unbind your license code from current device and link it to another, please contact us at [email protected] to claim your request with your license code and email address. We will unbind it for you.
3. This license code is wrong (error_code)
-> Please contact us at [email protected] with the screenshot of error message for more help.
4. Please confirm that the network connection is normal.
-> Please confirm that the network connection is normal or try to change your network connection and activate again. If there is still problem, please contact us at [email protected] with the screenshot of error message.
5. The license code is entered incorrectly
-> Please make sure the letter case is correct, no spaces are entered, etc. If there is still problem, please contact [email protected] for more help.
6. This license code cannot be used
-> Please contact [email protected] to confirm whether the license code matches the product
Still have questions? Contact us at [email protected]